FAQs

Payments & Currency

We accept MTN Mobile Money (MoMo).

All prices are displayed in Rwandan Francs (RWF).

Why we do this: Focusing on a single payment method reduces technical errors and improves reliability.

Payment Irregularities

If a payment succeeds but the order does not register, or if funds are deducted without confirmation, customers should contact us immediately.

Our team will manually verify the transaction and resolve the matter through order confirmation or resolution.

Why we do this: Mobile money systems may experience delays. Manual verification ensures fairness and accuracy.

Customer Support

Support is available on business days only via email, WhatsApp, or phone.

Why we do this: This allows us to respond carefully, thoroughly, and consistently.